You've unlocked Free Shipping!
Insure your order and secure 100% protection against damage, loss or theft during shipping.
Which countries do you ship to?
We currently ship to the United States, Australia , Canada , New Zealand & United Kingdom.
How long does shipping take?
Orders are handled within 1 Week day (Monday to Friday). Once shipped, transit time typically takes 7–14 Weekdays (Monday to Friday) depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders—no minimum required.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link by email. You can also visit our Tracking page to check your order status.
Do you offer express shipping?
Currently we do not offer express or expedited shipping. We are working on it for the near future.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. See our Return & Refund Policy for full details.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer.
Can I exchange an item?
Yes, if you received the wrong size, color, or item due to our mistake. We’ll gladly send a replacement at no extra cost. Please contact us at support@ortho-balance.co with a photo and order number.
How long does it take to receive a refund?
Once we receive and inspect your return, we’ll process your refund within 7 business days. You’ll get an email confirmation once it’s done.
Can I change or cancel my order?
If your order has not been processed yet (within the first 2 hours), contact us immediately at support@ortho-balance.co. Once shipped, changes or cancellations are not possible.
What if I entered the wrong shipping address?
Contact us as soon as possible. If your order hasn’t shipped yet, we can update your address. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Can I use my custom orthotics in Ortho Balance shoes?
Yes! Ortho Balance shoes come with removable insoles, so you can replace them with your own custom orthotics if needed. However, the insoles included with our shoes are already high-quality, featuring excellent arch support and cushioning designed to help with plantar fasciitis and overall foot comfort. Many customers find they don’t need to switch them out — but the option is always there if you prefer your own orthotics.
What's wrong with Regular Shoes?
The main problem with Regular Shoes is that they are NOT built for the health of our feet at all.
They have Industrial & Standard Shapes that only follow Fashion standards. The worst thing is that we usually do not realize the problems until they come to us.
"Muscles work with a simple philosophy of 'Use it or Lose it'. When we place our foot in a cushioned environment, it's like placing our body on a Sofa—it causes the long-term deconditioning of our feet."
The 4 worst features of regular shoes are:
What makes Ortho Balance shoes different from others?
Ortho Balance shoes, unlike ordinary shoes or other shoes, have a Wide & Anatomical shape that follows the lines of the foot.
We have spent years researching natural and healthy movement, designing shoes based on Human anatomy and according to the feet, perfecting our wide, thin, and flexible shoes to release 100% of the feet’s potential and improve their long-term health.
And no, these are not just words. We have done tests on over 700 of our customers who have actually seen benefits in both feet and legs in less than 60 days.
And we believe so much in the long-term results of these shoes that we have even extended our money-back guarantee to 30 days.
How do I find the right size for me?
If you are unsure about your size or have Wide or Swollen feet, we recommend taking one size up.
If you can’t find the Half size, take the Larger size. Example: Do you usually wear a size UK 7.5 (EU 41)? Take size UK 8 (EU 42).
For further information, please refer to the Size Chart.
How does your 30-day money-back promise work?
We believe so strongly in the benefits these shoes can provide you that we have extended our return guarantee to up to 30 days.
If you wear our shoes for 30 days and do not notice an increase in the mobility and balance of your feet, we will give you a full refund.
What are the Health Benefits of Ortho Balance Shoes?
There are countless advantages, but surely one of the most important is that Hiking shoes (with zero-drop sole) promote less reliance on footwear and more reliance on strong foot and leg muscles. This improves body posture, stride, and overall performance.
The other very important benefit is that these Ortho Balance shoes feature a wide toe box that allows for greater stability, more balance, and a significantly more comfortable toe position, unlike all normal trainers that have a narrow toe box.
Ortho Balance shoes are designed in such a way that they do not compromise the freedom of movement of the foot and allow all movements.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Maestro, Diners Club, and PayPal, Shop pay, Google Pay , Apple Pay. Payments are processed securely.
Will I be charged in my local currency?
Yes. Prices and billing are automatically shown in your local currency depending on your location (e.g., USD, GBP, AUD, CAD, NZD).
Ortho Balance
Address : 8 The Green STE D , Dover, Delaware, 19901, United States
E-Mail: support@ortho-balance.co
Phone: +12267994145
Customer service: Monday to Friday between 8:30 am to 5:30pm.