Privacy policy

Effective Date: 15-06-2025

1. Introduction & Data Controller

Ortho Balance ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase on ortho-balance.co (the “Site”) and use our services.

Data Controller:
Ortho Balance
8 The Green, Suite B, Dover, DE 19901, USA

2. Information We Collect

We collect data to operate our Site and provide services, including:

• Identifiers: Name, email, shipping & billing address, phone number, payment details
• Order information: Products purchased, order date, transaction amount
• Technical data: IP address, browser type, device type, referring URL, location data
• Usage data: Pages visited, interaction timestamps, diagnostic data
• Marketing data: Preferences for communications, consent records

3. How We Use Your Information

Your information enables us to:

• Process and fulfill orders (including shipping and refunds)
• Manage returns and warranty claims
• Respond to your inquiries and provide support
• Communicate about promotions, updates, and offers (with your consent)
• Perform analytics to improve our Site and offerings
• Detect, prevent, and address security risks or fraud
• Comply with legal, tax, or regulatory obligations

4. Sharing Your Information

We do not sell or rent your personal data. We share your information only with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., USPS, UPS, DHL)
• Email & SMS providers (e.g., Klaviyo, Mailchimp)
• Website analytics services (e.g., Google Analytics)
• Our service providers and legal advisors, as necessary

5. Cookies & Tracking

We use cookies and similar technologies to:

• Enable essential site functions
• Remember your preferences and shopping cart
• Measure traffic and understand user behavior
• Personalize advertisements

You can control cookies via your browser settings. Disabling cookies may affect Site performance or access. For opt‑out info, see: Google Ads and Facebook Ads.

6. Advertising & Marketing

With your consent, we will send newsletters and promotional messages. You may opt out at any time by clicking “unsubscribe” or contacting us at support@ortho-balance.co

7. Your Rights

If you are a resident of the EU, UK, California, or other applicable jurisdictions, you have these rights:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, please contact us at support@ortho-balance.co. We will respond within required timeframes.

8. Data Retention

We retain your information only as long as needed for business, legal, or forensic purposes. For account holders, data is kept until you close your account and final transaction actions are complete.

9. International Transfers

We may transfer your information to countries outside your residence (e.g., payment processors in the U.S.). We protect your privacy by implementing contract terms or standard data protection clauses.

10. Security Measures

We deploy industry‑standard safeguards such as SSL encryption, access controls, and data encryption at rest. While no system is completely secure, we work to maintain protection against unauthorized access.

11. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you believe your child provided such data, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will appear with an updated “Effective Date.” Continued Site use after changes indicates acceptance.

13. Contact Us

If you have any questions or want to exercise your privacy rights, contact:

Ortho Balance

Address : 8 The Green STE D , Dover, Delaware, 19901, United States

E-Mail: support@ortho-balance.co

Phone: +12267994145

Customer service: Monday to Friday between 8:30 am to 5:30pm.